frequently asked questions
We put this page together to help you get the most out of Daisy One, from the basics of your order to the finer points of how it sounds.
If you don't find what you're looking for here, reach out anytime at support@daisysound.com and we'll take it from there.
general FAQgeneral questions
Do you ship to my country?
Daisy One currently ships within the United States only. We plan to expand to additional countries in the future. Follow us on Instagram @daisysound or join our mailing list for updates.
Is daisysound.com the only official place to buy Daisy One?
Yes. Daisy One is sold only through daisysound.com. We are not affiliated with any other website selling Daisy products and are unable to access or refund orders placed elsewhere. There have been fake sites impersonating our brand, so if you ordered from anywhere other than daisysound.com, we recommend contacting your bank or payment provider to dispute the charge.
What is Daisy One's return policy?
Daisy One can be returned within 30 days of delivery, as long as it is undamaged and in its original packaging. Start a return.
What does the Daisy One warranty cover?
Daisy One includes a one-year limited warranty in the United States, Canada, and the United Kingdom, and a two-year warranty in the European Union, covering defects in materials and workmanship. It does not cover accidental or liquid damage, misuse, unauthorized repairs, cosmetic wear, or normal battery capacity loss.
Are the ear cushions removable, and can I buy replacements?
Yes, the ear cushions are removable for easy cleaning. Replacement ear cushions are not available for purchase yet, but Daisy expects to offer them in the future.
Can I use Daisy One wired?
Yes, over both USB-C and the included 3.5mm cable. See the full specifications for details on what each connection supports.
I am a creator or member of the press. How can I get in touch?
We would love to hear from you. Reach out to hello@daisysound.com with information about your platform or publication, your audience, and your proposal.
technical specifications FAQ
What are the key features of Daisy One?
Daisy One is an over-ear wireless headphone with a custom 35mm dynamic driver, hybrid active noise cancellation, Transparency Mode with 360-degree awareness, built-in Still Mode soundscapes, Bluetooth 5.3 with multipoint, custom EQ through the Daisy app, USB-C lossless audio, a 3.5mm auxiliary connection, and up to 45 hours of battery life.
audio
What speaker driver does Daisy One use?
A 35mm custom dynamic driver with a neodymium magnet: 70 Hz resonance frequency, 20 ohm impedance, and 118 dB SPL sensitivity at 1 mW.
What is Daisy EQ?
Daisy EQ is our proprietary high-resolution tuning filter, distinct from a standard parametric EQ, built for precise, optimized sound.
What is Dynamic Bass™?
A proprietary algorithm that keeps bass full and balanced at lower listening volumes.
Who developed Daisy One's acoustic system?
The acoustic system was developed in partnership with ((nxc)) Systems, a team of former Harman Professional engineers based in Utah.
What do I do if my headphones aren't loud enough?
USB-C Audio: Make sure your Daisy One is running the latest firmware.
Apple Music: Go to Music → Settings → Playback → Sound Check and turn Sound Check off.
Spotify: Go to Settings and turn Volume Normalization off.
After making these changes, test the headphones again and contact support if the volume is still low.
noise cancellation
What kind of noise cancellation does Daisy One use?
Hybrid ANC that uses feedforward and feedback microphones and adapts to your environment in real time.
What is Transparency Mode?
A natural transparency setting that gives you 360-degree awareness of your surroundings without removing the headphones.
How does Daisy One handle call quality and background noise?
A noise filtering algorithm (ENC) with voice isolation, combined with noise suppression and beamforming across the microphone array, keeps your voice clear on calls.
battery
Where can I find my battery percentage?
You can check your Daisy One battery percentage in the Daisy app or in your phone's Bluetooth settings. The LED on Daisy One will also turn yellow when the battery drops below 10%.
How long does the battery last?
35 hours with ANC on, 45 hours with ANC off.
How fast does Daisy One charge?
A quick three-minute charge provides about 2.5 hours of playtime. A full charge takes approximately 1 hour and 20 minutes over USB-C.
How long does a full charge take, and what's the charging interface?
About 1 hour 20 minutes over USB-C.
Can I use Daisy One when the battery is dead?
Yes, the 3.5mm aux cable works without battery power. USB-C audio requires power, so it will not work on a fully discharged unit.
Will Daisy One charge while I'm listening over USB-C from my phone?
Yes. Your phone supplies power to Daisy One during USB-C playback, which may increase your phone's battery usage.
Is the battery user-replaceable?
No. Opening the headphones or attempting to remove the battery can damage internal components and create a safety risk.
connectivity
What Bluetooth version does Daisy One use, and does it support multipoint?
Bluetooth 5.3 with multipoint, so Daisy One can stay connected to two devices at once.
What Bluetooth codecs are supported?
AAC, SBC, and LC3.
What can I do over USB-C?
Lossless digital audio at 44.1 kHz or 48 kHz, 24-bit depth, plus rapid charging.
What can I do over the 3.5mm aux connection?
A pure, uncompressed analog signal that works even when Daisy One is powered off or its battery is depleted.
Does Daisy One support spatial audio?
Daisy One can play spatial audio processed by your phone, app, content, and settings. Dynamic head tracking on iPhone is not supported.
still mode™
What is Still Mode?
A built-in listening experience for focus, calm, and restoration. Its soundscapes are stored directly on the headphones, so no phone or Bluetooth connection is required.
What soundscapes are included?
Rainfall from Muir Woods, Brown Noise from Yosemite Falls, 432 Hz Forest from Big Sur, Ocean Tides from the Channel Islands, and a five-minute guided breathwork track from Joshua Tree.
How do I enter or exit Still Mode?
Hold the Environment button on the right earcup until you hear a tone. The LED glows lavender while Still Mode is active.
How do I control playback in Still Mode?
Click the Daisy Dial to play or pause. Double-click to move to the next track.
Can I use Still Mode while wired?
It works over USB-C. It does not currently work over the 3.5mm aux input, since aux mode overrides Still Mode.
additional specifications
How much does Daisy One weigh?
318 grams.
What microphones does Daisy One use?
Five internal MEMS microphones with wind protection.
What's included in the carrying case?
A microgrid carrying case with a magnetic latch closure, made from a nylon microgrid exterior with a brushed nylon and Lycra interior.
What cables are included?
A liquid silicone USB-C cable and a liquid silicone 3.5mm aux cable, each about 48.5 inches long.
Is Daisy One water or dust resistant?
Yes, Daisy One has an IP52 rating, which protects against dust and light splashes or dripping water, such as sweat during a workout. It is not designed for submersion, heavy rain, or shower use.
Can I use Daisy One while exercising?
Yes. Wipe it down after sweaty sessions and avoid heavy water exposure per the IP52 rating.
Is Daisy One over-ear or on-ear?
A true over-ear headphone, with an interior ear cushion opening of about 60 x 40mm.
What's in the box?
Daisy One headphones, the microgrid carrying case, a liquid silicone USB-C cable, a liquid silicone 3.5mm aux cable, a Quick Start Guide, and the Daisy One collector box.
Is Daisy One HSA or FSA eligible?
Not at this time. Daisy is exploring whether this may be possible in the future.
If you don't find what you're looking for here, reach out anytime at support@daisysound.com and we'll take it from there.
contact us
customer support hours
Monday to Sunday 9:00am to 5:00pm
pacific time excluding major holidays.
email
support@daisysound.com